Payment Center FAQs
Questions on this page:
- What payment centers can I go to pay for my reservations?
- How do I pay through the payment centers?
- My account is with a Bancnet/ Expressnet member bank, can I still pay thru Megalink ATMS?
- I don’t have any bank account; can I still pay through the Payment Centers?
- How much will it cost me to use this service?
- How soon can I get the confirmation if I pay through the Payment Centers?
- Will I pay for the SMS message that I’ll receive?
- Why haven’t I received my itinerary via SMS yet?
- Is enrolment required to avail of this facility?
- Is Cebu Pacific retaining my personal data, i.e bank account number?
- What if I want a print-out of my itinerary instead of the SMS?
- I deleted my SMS itinerary; can you send it again via my mobile phone?
- How secure is my SMS confirmation? What if it is forwarded to another phone, will somebody else be able to fly on my behalf?
- I already have my itinerary but I need to change it. Can I pay via the payment centers again?
- I need to refund my booking. Where will I apply my refund and how will I get my money back?
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Megalink ATMs (for Megalink accountholders only, except the last bank – BDO):
• MayBank Philippines
• Queen City Development Bank
• GE Money Bank
• Development Bank of the Philippines
• Philippine National Bank
• Philippine Veterans Bank
• AIG PhilAm Savings Bank
• Robinsons Savings Bank
• Premiere Bank
• United Coconut Planters Bank
• Pacific Ace Bank
• ENCASH
• Bank of Commerce
• BDO – account holders only
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Non-ATM channels of the ff banks* (for accountholders of the banks below only):
• Banco de Oro – Over-the-counter (OTC), Phonebanking, Internet Banking
• Robinsons Bank – Over-the-counter (OTC)
What payment centers can I go to pay for my reservations?
Guests should inquire directly with these banks if they have questions on the bills payment services of these banks.
How do I pay through the payment centers?
Guests need to remember only 2 things – the 14-digit record locator and the exact amount quoted by the agent which is inclusive of the P15 admin fee.
If via ATM, guests shall choose “Bills Payment” service and choose Cebu Pacific. Guests shall be asked to enter the 14-digit record locator (or account number) and the total amount to be paid.
If via OTC, guests shall present only the biller name – Cebu Pacific, 14-digit record locator and total amount to be paid. Guests need not be accountholders of the bank to pay OTC.
For internet banking and phone banking, guests need to have accounts with the respective banks in Banco de Oro or Robinsons Bank to facilitate the payment of CEB reservation. Guests should also contact their bank for the enrolment procedures.
Guests must enter the EXACT amount in order for the transaction to get approved, otherwise, in cases of over/ underpayment, the transaction will be declined. Guests must also take note of the bank reference number at the end of the transaction. This will be useful in case of disputes by the guests.
My account is with a Bancnet/ Expressnet member bank, can I still pay thru Megalink ATMS?
No. The ATM networks are interconnected for “Balance Inquiry” and “Withdrawal” functions only, not Bills payment. The guest can pay via the OTC channels found Banco do Oro and Robinsons Bank.
I don’t have any bank account; can I still pay through the Payment Centers?
Yes, you may still pay through OTC channels in 7.1.2. Simply present the biller name – Cebu Pacific, the 14-digit record locator and total amount to be paid.
How much will it cost me to use this service?
We charge a minimal administrative fee of P15 per transaction for facilitating your payments with the banks and ticket issuance via SMS.
How soon can I get the confirmation if I pay through the Payment Centers?
Confirmation will be sent the next banking day after payment is made.
Will I pay for the SMS message that I’ll receive?
The cost for the SMS message is covered by the admin fee that the guest paid. The system will however send the message once. Failure to receive the SMS may be attributable to telco downtime and as such, if a guest requests for another SMS, Cebu Pacific will not send the SMS again. Instead Cebu Pacific will fax or email a copy of the itinerary to the guest or the guest can ask for a reprint of his itinerary via the airport sales office prior to his departure.
Why haven’t I received my itinerary via SMS yet?
Cebu Pacific will release your confirmation as soon as the bank reported your payment. To check if your transaction has been reported by the bank, please call Cebu Pacific Call Center at 70-20-888.
Is enrolment required to avail of this facility?
Phone banking and Internet banking require enrollment with your respective bank. Please contact your bank directly for the enrollment procedures.
Is Cebu Pacific retaining my personal data, i.e bank account number?
Cebu Pacific does not retain any personal banking data, i.e. account number. This type of information stays with your bank. Cebu Pacific will only get confirmation of your payment.
What if I want a print-out of my itinerary instead of the SMS?
Please call our Call Center at 70-20-888 for a copy of your itinerary which will be sent to you via fax or email. You may also drop by our sales offices for a reprint of your itinerary.
I deleted my SMS itinerary; can you send it again via my mobile phone?
Cebu Pacific will not send the SMS again. Instead Cebu Pacific will fax or email a copy of the itinerary to the guest or the guest can ask for a reprint of his itinerary via the airport sales office prior to his departure.
How secure is my SMS confirmation? What if it is forwarded to another phone, will somebody else be able to fly on my behalf?
Your SMS confirmation is secure since it will only be sent by designated Globe numbers. If you’re using a Globe number, the sender of the SMS is access code 2327. If you’re using either SUN or Smart number, the sender is 0917- 8902327. If the sender of the SMS is not 2327 or 0917-8902327, then the SMS is not valid. In addition, even if another person is able to enter the airport with a fake SMS confirmation, that person cannot pass through the security check points, and therefore he will be unable to take your seat.
I already have my itinerary but I need to change it. Can I pay via the payment centers again?
Yes, guest can pay at the payment centers the rebooking charges plus the Php15.00 admin fee.
I need to refund my booking. Where will I apply my refund and how will I get my money back?
Please contact our Call Center at 70-20-888 to refund your reservation. Cebu Pacific will issue you a check for the amount you wish to refund.
