e-Ticket FAQs

Questions on this page:

• How do I purchase an e-Ticket?
• To which destinations can the e-Ticket fly?
• What happens if I need to rebook?
• Why is a photo ID required to check in?
• What are examples of valid photo IDs?

How do I purchase an e-Ticket?

The easiest way is to simply book and pay through this website, using your credit card. It's fast and easy. Your transaction receipt will be sent to you via email and your next step is checking in at the airport!

You can also purchase an e-Ticket by doing this:

• Step 1: Book your flight by doing any of the following:
• Contact our Call Center at tel +63-2-70-20-888
• Use txtCEB. For Globe and TouchMobile subscribers, text CEB FLIGHT or CEB HELP and send to 2982. For Smart, Talk N' Text and Addict Mobile subscribers, text CEB and send to 2952 and for Sun Cellular subscribers, text CEB and send to 2982 or click on the directory of the Mall
• Visit any of our ticket offices nationwide
   
• Step 2: Pay for your e-Ticket through:
• Phone, by contacting our Call Center. Pay using your Visa or Mastercard credit card or through Equitable-PCIBank's FASTphone.
• Any of our ticket offices, by making an over-the-counter transaction
• ATM, by visiting any Equitable-PCIBank ATM, or call your branch for details (pre-enrolment is required)
   
• Step 3: Get your Transaction Receipt. Cebu Pacific will issue you an e-Ticket Transaction Receipt. This displays the ticket purchase, itinerary, amount paid, and all other necessary information.
  
  
• Step 4: Check-in for your flight. Present your Transaction Receipt to airport security. At the check-in counter, present a valid photo ID and the credit card you used to buy the e-Ticket. Our check-in staff will retrieve your e-Ticket record and issue you a boarding pass.

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To which Cebu Pacific destinations can I use the e-Ticket?

You can use the e-Ticket to any of our destinations.

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What happens if I need to rebook?

Metro Manila residents can call our Call Center. If you live outside Metro Manila, please visit the Cebu Pacific ticket office nearest you.

For bookings made through this website, please contact our Call Center at tel +63-2-70-20-888.

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Why is a photo ID required to check in?

A photo ID is required when checking in for security purposes. This assures us that the passenger is the same person who was issued the e-Ticket.

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What are examples of valid photo IDs?

• Driver's license
• Company ID
• SSS ID
• TIN ID
• Credit card (with photo)
• Passport

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