Cargo Service FAQs
- How can I arrange a shipment with Cebu Pacific Cargo?
- Do you have a door to door service where the cargo is picked up from my house and delivered directly to the consignee?
- How do I track my shipment?
- What are the requirements for shipping live animals?
- What are the requirements for shipping human remains?
- Do you accept valuable items?
- What is your cut-off time for accepting outbound cargo?
- Do you charge a storage fee for unclaimed cargo?
- Can I send a representative to claim my cargo?
- Where can we get more information regarding special handling requirements?
How can I arrange a shipment with Cebu Pacific Cargo?
To arrange a shipment, please call us at +63-2-8514126.
Do you have a door to door service where the cargo is picked up from my house and delivered directly to the consignee?
Cebu Pacific Cargo only provides an airport to airport service.
Please call +63-2-8514126 or 8541534 to track your shipment. To speed up shipment tracking, please have your shipment's air waybill number on hand.
What are the requirements for shipping live animals?
- Shipping permit from the Bureau of Animal Industry (BAI)
- Animals must be contained in strong cages (subject to inspection by the Cebu Pacific authorized personnel)
What are the requirements for shipping human remains?
- Death certificate
- Transfer permit or shipping permit from the municipal health officer
- Coffin must be hermetically sealed and either crated or wrapped in canvass
The following items are acceptable subject to conditions:
- Cellular phone
- Check
- Passport
- Seaman's book
- Land titles
The following are not allowed:
- Cash
- Jewelry
What is your cut-off time for accepting outbound cargo?
Outbound cargo must be with us at least two (2) hours before the scheduled flight departure.
Do you charge storage fee for unclaimed cargo?
Yes, we begin charging a storage fee after three (3) days from the arrival date.
Can I send a representative to claim my cargo?
Yes, a representative may pick up your cargo. Please ensure that s/he brings the following:
- Authorization letter signed by you
- Photocopy of a valid ID that belongs to you, with your signature
- ID of your representative
Where can we get more information regarding special handling requirements?
For more information, please call us at +63-2-8514126 or 38.
